{"id":3298,"date":"2019-12-13T09:36:03","date_gmt":"2019-12-13T09:36:03","guid":{"rendered":"https:\/\/staging.elixirrdigital.com\/us\/2019\/12\/13\/how-do-i-increase-my-e-commerce-conversion-rate\/"},"modified":"2025-03-05T16:54:51","modified_gmt":"2025-03-05T16:54:51","slug":"how-do-i-increase-my-e-commerce-conversion-rate","status":"publish","type":"post","link":"https:\/\/staging.elixirrdigital.com\/us\/2019\/12\/13\/how-do-i-increase-my-e-commerce-conversion-rate\/","title":{"rendered":"How do I Increase my E-Commerce Conversion Rate?"},"content":{"rendered":"<p>The main purpose of an e-commerce website is to sell products. That may seem like an obvious place to start, but stick with me! Your site may be working reasonably well and may already be boasting a strong conversion rate, but there is always room for improvement. Conversion rate optimisation often results in more sales and more revenue.\n<\/p>\n<h2>What is Conversion Rate Optimisation?<\/h2>\n<p>What a good question! <a href=\"https:\/\/staging.elixirrdigital.com\/us\/services\/cro\/\" target=\"_blank\" rel=\"noopener noreferrer\">Conversion rate optimisation (CRO<\/a>) is the practice of identifying and introducing minor changes to your website, which directly impact the percentage of conversions you generate.<\/p>\n<p>You\u2019re probably thinking <em>\u201cI could achieve more sales and revenue by driving more traffic to the website though\u201d<\/em>, but you would be slightly wrong. While you could increase the number of transactions that you achieve by driving traffic more to the site, you may not increase the percentage of your users who convert \u2013 in fact, it will likely drop.<\/p>\n<h2>Conversion Rate Optimisation Strategies<\/h2>\n<p>There are several ways to optimise and improve your websites conversion rate, but we\u2019ll stick with the methods which can be applied with very little expert knowledge. The easiest place to start is to look at the data you already have, so let\u2019s talk about the Goal Funnel in Google Analytics.<\/p>\n<h3>Google Analytics Goal Funnel<\/h3>\n<p>If you think of your website as a physical shop, the role of the goal funnel makes a lot of sense:<\/p>\n<ul>\n<li>You walk to the correct aisle.<\/li>\n<li>You browse the products that are available.<\/li>\n<li>You put the product in your basket\/trolley.<\/li>\n<li>You walk to the checkout.<\/li>\n<li>You pay for your items and leave the shop.<\/li>\n<\/ul>\n<p>It\u2019s the same idea when looking at the goal funnel for your website, and you\u2019ll be able to see exactly at which point in your sales or checkout process most users are dropping out. This then enables you to hypothesise reasons for this, for instance:<\/p>\n<ul>\n<li>Are you seeing a large number of drop-offs at a certain point? There could be something wrong with that stage in your checkout, or perhaps something that your customers don\u2019t like or find untrustworthy about your site?<\/li>\n<li>Is your conversion rate generally low? Maybe your products aren\u2019t signposted well enough.<\/li>\n<li>Are there lots of steps in your checkout process? Are there lots of unnecessary form fields? Consider simplifying it to see if this helps to increase conversion rate.<\/li>\n<\/ul>\n<p>The goal funnel is a therefore a great place to start identifying any issues or gaps in your checkout process that could be fixed or modified in order to increase your conversion rate.<\/p>\n<h3>Cart Abandonment<\/h3>\n<p>There are a number of ways to deal with shopping cart abandonment issues, but perhaps the easiest to set up is <a href=\"https:\/\/staging.elixirrdigital.com\/us\/services\/email-marketing\/\">email marketing<\/a>. If you\u2019re using a common e-commerce framework (such as WooCommerce) and a common email service provider (such as MailChimp), this can be relatively simple to set up.<\/p>\n<p>All you\u2019ll need to do is connect your store to your email marketing solution, put together your reminder email using the provided merge tags, set up the rules for the message being sent (such as \u201cafter the item has been in the cart for 30+ days\u201d) and then activate. Hey presto! Any customers who add things to their cart and then don\u2019t checkout will be reminded that they didn\u2019t complete their purchase.<\/p>\n<p>This method does rely on you already having the email address for your customer, which you may have captured when they set up an account, but is generally a relatively low cost solution.<\/p>\n<h3>Test, test, test!<\/h3>\n<p>This is by far the most important point in this article. Every slight change you make to your website will have an effect, but prior to testing you can\u2019t be sure whether the effect will be positive or negative.<\/p>\n<p>The best method for approaching CRO is to run A\/B tests on a small portion of your visitors, and then use this data to make an informed decision. Be careful not to make too many changes to one A\/B test though, as you want to know exactly what\u2019s caused the change in conversion rate.<\/p>\n<p>Once you have enough data to hypothesise that a particular change will be more beneficial than the original, than you can roll it out across you site. Be sure to carry out multiple tests before implementing though.<\/p>\n<p>Then it\u2019s just a case of making sure that your change has worked and then going back to the beginning to identify the next possible optimisation!<\/p>\n<p>If this article has caught your attention, but you\u2019re not really sure where to start with this process, or are worried about negatively affecting your conversion rate, then why not <a href=\"https:\/\/staging.elixirrdigital.com\/us\/contact\/\" target=\"_blank\" rel=\"noopener noreferrer\">get in touch<\/a> with the team at Coast Digital?<\/p>\n<p>If you&#8217;d like to read more about CRO first, we have a free to download guide on the topic: <a href=\"https:\/\/staging.elixirrdigital.com\/us\/guides\/cro-incremental-path-success\/\" target=\"_blank\" rel=\"noopener noreferrer\">Conversion Rate Optimisation (CRO) \u2013 An Incremental Path To Success<\/a><br \/>\n<a href=\"https:\/\/staging.elixirrdigital.com\/us\/guides\/cro-incremental-path-success\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" class=\"aligncenter size-full wp-image-7259\" src=\"https:\/\/staging.elixirrdigital.com\/us\/wp-content\/uploads\/2025\/03\/cro-guide-cover.png\" alt=\"cro guide cover\"><\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The main purpose of an e-commerce website is to sell products. That may seem like an obvious place to start, but stick with me! Your site may be working reasonably&hellip;<\/p>\n","protected":false},"author":10,"featured_media":2549,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"tags":[],"related_service":[69,67],"related_industry":[],"class_list":["post-3298","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"acf":[],"card":"<article class=\"wp-component-card wp-component-card--dark wp-component-card--resource wp-component-card--post wp-component-card--full-width            wp-component-card--link js-card-link\n        \">\n            <div class=\"wp-component-card__image\">\n            <img width=\"413\" height=\"579\" src=\"https:\/\/staging.elixirrdigital.com\/us\/wp-content\/uploads\/sites\/2\/2025\/03\/CRO-lead-gen-small-413x579.png\" class=\"attachment-card-1-col size-card-1-col\" alt=\"CRO lead gen small\" decoding=\"async\" loading=\"lazy\" srcset=\"https:\/\/staging.elixirrdigital.com\/us\/wp-content\/uploads\/sites\/2\/2025\/03\/CRO-lead-gen-small-413x579.png 413w, https:\/\/staging.elixirrdigital.com\/us\/wp-content\/uploads\/sites\/2\/2025\/03\/CRO-lead-gen-small-213x300.png 213w, https:\/\/staging.elixirrdigital.com\/us\/wp-content\/uploads\/sites\/2\/2025\/03\/CRO-lead-gen-small-200x281.png 200w, https:\/\/staging.elixirrdigital.com\/us\/wp-content\/uploads\/sites\/2\/2025\/03\/CRO-lead-gen-small-71x100.png 71w, https:\/\/staging.elixirrdigital.com\/us\/wp-content\/uploads\/sites\/2\/2025\/03\/CRO-lead-gen-small-28x40.png 28w\" sizes=\"auto, (max-width: 413px) 100vw, 413px\" \/>        <\/div>\n        <div class=\"wp-component-card__content\">\n        <div class=\"wp-component-card__content-top\">\n                                                    <p class=\"wp-component-card__eyebrow\">\n                    Blog                <\/p>\n                        <a href='https:\/\/staging.elixirrdigital.com\/us\/2019\/12\/13\/how-do-i-increase-my-e-commerce-conversion-rate\/'>\n        <h2 class='wp-component-card__title'>\n            How do I Increase my E-Commerce Conversion Rate?\n        <\/h2>\n    <\/a>        <\/div>\n                    <div class=\"wp-component-card__content-bottom\">\n                                    <div class=\"wp-component-card__description wysiwyg\">\n                        The main purpose of an e-commerce website is to sell products. That may seem like an obvious place to start, but stick with me! Your site may be working reasonably&hellip;                    <\/div>\n                                                                    <div class=\"wp-component-card__meta\">\n                                                    <p class=\"wp-component-card__date\">\n                                13 December 2019                            <\/p>\n                                                                            <div class=\"wp-component-card__terms\">\n                                                                                            <div class=\"wp-component-tags__tag\">\n                CRO            <\/div>\n                                <div class=\"wp-component-tags__tag\">\n                Ecommerce            <\/div>\n                                                                                                            <\/div>\n                                            <\/div>\n                                            <\/div>\n            <\/div>\n<\/article>\n","_links":{"self":[{"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/posts\/3298","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/comments?post=3298"}],"version-history":[{"count":0,"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/posts\/3298\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/media\/2549"}],"wp:attachment":[{"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/media?parent=3298"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/categories?post=3298"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/tags?post=3298"},{"taxonomy":"related_service","embeddable":true,"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/related_service?post=3298"},{"taxonomy":"related_industry","embeddable":true,"href":"https:\/\/staging.elixirrdigital.com\/us\/wp-json\/wp\/v2\/related_industry?post=3298"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}