{"id":5602,"date":"2017-06-02T13:19:00","date_gmt":"2017-06-02T13:19:00","guid":{"rendered":"https:\/\/staging.elixirrdigital.com\/us\/?post_type=case_study&p=5602"},"modified":"2026-03-16T10:52:54","modified_gmt":"2026-03-16T10:52:54","slug":"survivorsuk","status":"publish","type":"case_study","link":"https:\/\/staging.elixirrdigital.com\/us\/case-studies\/survivorsuk\/","title":{"rendered":"Delivering a research-led website that builds trust for SurvivorsUK"},"content":{"rendered":"\n
\n
\n
\n
\n Back to Case Studies<\/a> <\/div>\n

\n Case Study<\/p>

\n SurvivorsUK<\/h1> <\/div>\n
\n
\n

Creating a user experience for an audience based on user research and a compassionate approach to the sensitive subject matter.<\/p>\n <\/div>\n <\/div>\n<\/div>\n

\n \"\" <\/div>\n <\/div>\n <\/section>\n\n\n\n\n\n
\n
\n

SurvivorsUK are a charity<\/a> dedicated to supporting male victims of rape and sexual abuse by offering counselling and providing information to those affected.<\/span><\/p>\n

With very few services of this kind available, we wanted to help create a website that could make a positive impact on the lives of survivors.<\/p>\n

Following a 3 day workshop with SurvivorsUK, we developed a detailed understanding of their requirements and those of the Ministry of Justice who were involved in funding the project.<\/p>\n

Understanding the needs of the user<\/h2>\n

One of SurvivorsUK\u2019s main requirements was to establish a web presence that met the needs of their users, whilst delivering a chat function that met with the requirements of the Ministry of Justice.<\/p>\n

We followed our established UX process but due to the sensitive nature of the subject, speaking to users was a particular challenge.<\/p>\n

One way we addressed this was to interview people who worked for the SurvivorsUK helpline. This allowed us to speak to those on the front line and provided an open forum to discuss the difficulties users were having with the website, without breaking confidentiality.<\/p>\n

A data review was carried out, in order to understand how users were interacting with the site, but the main piece of research, was a focus group with Survivors themselves, where they were invited to talk about how SurvivorsUK had helped them and what website changes might have made a difference to their journeys.<\/p>\n

How research informed the build<\/h3>\n

Once research was completed, we produced the following outputs based on data and real insights from users:<\/p>\n